Frequently Asked Questions

  • What's the difference between standard and deep cleaning?

    Standard cleaning covers regular maintenance like exterior surfaces, dusting, vacuuming, and floor washing. Deep cleaning is more intensive and includes washing cabinets inside and out, thorough top-to-bottom cleaning, and is charged hourly. At Cleanify LLC, we recommend deep cleaning for move-ins, move-outs, or when your home hasn't been professionally cleaned in over a month.

  • How often should I schedule residential cleaning?

    Most homeowners choose weekly, every other week, or every four weeks based on household size and activity. Families with kids or pets typically benefit from bi-weekly service, while single professionals often prefer monthly maintenance. We can adjust your schedule anytime through our Townsquare platform to match your changing needs.

  • Do you bring your own cleaning supplies?

    Yes, our team arrives fully equipped with professional-grade cleaning products and equipment for all services. We use quality products suitable for various surfaces in your home or business. If you have specific product preferences or sensitivities, just let us know when scheduling.

  • What's included in move-out cleaning services?

    Move-out cleaning is our most thorough service, charged hourly. We wash everything top to bottom, clean all cabinets and appliances inside and out, deep clean carpets, and ensure the property is spotless for the next occupant. This service helps ensure you receive your full security deposit back.

  • Can I reschedule or cancel my appointment?

    Absolutely. Clients use our Townsquare platform to schedule, reschedule, or cancel services conveniently. You'll receive automated confirmations for all changes. We understand schedules change, and our system makes it easy to adjust your cleaning appointments as needed.

  • What makes your team different from other cleaners?

    Our dedicated cleaning professionals have been with us for 8-10 years, providing consistent, reliable service you can trust. We operate as a structured coordination agency, managing scheduling and quality control through professional systems. Unlike national apps, we're locally owned in Addison and focus on building long-term relationships with DuPage County clients.

  • Do you offer commercial cleaning for property managers?

    Yes, we work extensively with property management companies throughout DuPage County. We provide free in-person quotes after a 10-15 minute walkthrough and offer weekly, biweekly, or monthly service contracts. Certificates of insurance are available upon request for all commercial accounts.

  • What happens if cleaning goes beyond four weeks?

    Services scheduled beyond the four-week mark are charged hourly as deep cleaning rather than standard maintenance rates. Properties accumulate more dust, grime, and buildup when left longer between cleanings, requiring additional time and intensive methods to restore. Regular scheduling helps maintain your space efficiently and cost-effectively.